QUIXGO - ECommerce Logistics & Shipping Solution

We at Quixgo Infotech Private Limited and our affiliates (hereinafter referred to as "QUIXGO", "we", "us" or "our") consider customer trust as our top priority and take the protection of your personal information very seriously. We want you to feel safe using our products, services and solutions ("Services"). This Privacy Policy informs you of the way in which we collect, use, transfer, and store your personal information when you use our Services, as well as your rights in relation to this data.

Please read this Privacy Policy carefully prior to accessing or availing our Services.

Definition

In this policy, the following terms shall have the following meanings:

"Consignee" shall mean the entity (individual/ firm) who is financially responsible (the buyer) for the receipt of a shipment from a Consignor.
"Consignor" shall mean a person or firm (usually the seller) who avails the Services of QUIXGO to deliver a consignment to a Consignee.
"Data Subject" shall mean any individual person who can be identified, directly or indirectly, via an identifier such as a name, an ID number, contact details, or location data.
"Third Party Vendors" shall mean any individual or organization providing services to QUIXGO on a contractual basis.

We may update QUIXGO's Privacy Policy from time to time. The revised and most current version of the policy will be updated and posted on the website directly. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

This Privacy Policy is meant to help you understand the following:

What data do we collect?
When and how do we collect your data?
Why do we collect your data?
Why do we share your data and with whom?
How long do we keep your personal data?
How do we secure your personal data?
Children
What are your rights as a data subjects?

1. What data do we collect?

QUIXGO collects the following types of personal information:

Contact information (name, email address, phone number, shipping address)
Business information (company name, business address, tax identification numbers)
Payment information (billing address, payment method details)
Shipment details (package contents, dimensions, weight, value)
Device and usage information (IP address, browser type, operating system)
Location data (for delivery tracking and optimization)
Communication records (customer support interactions, feedback)

2. When and how do we collect your data?

We collect your personal information when you:

Create an account on our website or mobile applications
Place an order for our Services
Subscribe to our newsletter or marketing communications
Participate in surveys, contests, or promotional activities
Contact our customer support team
Use our tracking services
Interact with our websites, applications, or social media pages

We may also collect information from third parties such as business partners, shipping carriers, and publicly available sources.

3. Why do we collect your data?

We collect and use your personal information for the following purposes:

To provide and manage our shipping and logistics Services
To process transactions and send order confirmations
To track shipments and provide delivery updates
To communicate with you about your orders, accounts, or requests
To improve our Services, websites, and applications
To personalize your experience and provide relevant content
To send marketing communications (with your consent)
To prevent fraud and enhance security
To comply with legal obligations and regulatory requirements

4. Why do we share your data and with whom?

We may share your personal information with:

Service Providers: Third-party vendors who assist us in providing our Services (payment processors, IT services, customer support, marketing agencies)
Shipping Partners: Carriers and delivery personnel involved in transporting your shipments
Business Partners: Companies we collaborate with to offer joint services or promotions
Legal Authorities: When required by law, regulation, or legal process
Business Transfers: In connection with a merger, acquisition, or sale of assets

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not sell your personal data to third parties.

5. How long do we keep your personal data?

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means, and the applicable legal requirements.

6. How do we secure your personal data?

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

7. Children

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are under 18, please do not provide any personal information through our Services.

If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at privacy@quixgo.com.

8. What are your rights as a data subjects?

Depending on your location, you may have the following rights regarding your personal information:

The right to access and receive a copy of your personal information
The right to rectify inaccurate or incomplete personal information
The right to erasure of your personal information in certain circumstances
The right to restrict processing of your personal information
The right to data portability
The right to object to processing of your personal information
The right to withdraw consent at any time, where we rely on consent to process your personal information
The right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

Changes to this Privacy Policy

Your Consent

By using our website, applications, or our Services, you consent to our Privacy Policy and the Cookie Policy. A link to both our policies will be provided in the footer of our website or application. You will also be asked to review and consent to our Privacy Policy and Cookie Policy when you create an account with us.

Contact Us

At QUIXGO, we have a dedicated Privacy Officer to address any concerns or questions you might have about the use of your data or generally in relation to this Privacy Policy. You can always reach out to us at privacy@quixgo.com with your grievances or questions. You can exercise your rights in accordance with the applicable data protection law.

Please note that privacy@quixgo.com is solely for any concerns you might have in relation to this Privacy Policy or the use of your data by Quixgo Infotech Private Limited. THIS IS NOT A CUSTOMER SUPPORT EMAIL and any queries in relation to your packages, etc will not be responded through this ID. For any customer complaints / queries, you can raise a ticket with our Customer Support Desk through our website.