Security & Fraud Awareness
Protecting yourself from fraudulent activities
Important Security Notice
Please raise delivery-related issues ONLY through our official website support channels.
Official Communication Channels
Any other customer care communication channel or contact numbers available on the Internet may be fraudulent. Please trust only the official modes of communication available on our website.
Official QUIXGO Support Channels:
- Website: https://www.quixgo.com/contact-us/
- Email: support@quixgo.in
- Help Center: https://help.quixgo.com/
- Official Mobile App: QUIXGO Customer App (available on Google Play and Apple App Store)
Fraud Awareness Disclaimer
Please note that we have observed there are various methods used to defraud the public at large including QUIXGO customers through communication made with the unauthorized use of QUIXGO's name and brand. The fraudsters are falsely presenting themselves as QUIXGO employees, customer service representatives, or agents.
The purpose of such activities is to induce you to provide sensitive information or to pay a fee through a web-link or through other modes of communication. Please refrain from transferring any money or providing any details to such persons before verifying their authenticity. QUIXGO or its representatives would never ask you to make additional payment for delivering any order.
You are strongly advised to use only our official website to communicate with QUIXGO. Many contact numbers or web-links provided over the internet and claiming to be QUIXGO customer care may be fraudulent.
Warning Signs of Fraud:
- Unsolicited calls asking for payment or personal information
- Requests for payment through unconventional methods (gift cards, cryptocurrency, etc.)
- Websites that mimic but are not the official QUIXGO website
- Emails from addresses that don't end with @quixgo.com
- Pressure to act immediately or offers that seem too good to be true
If you believe you are the victim of fraud resulting from such activities, you may reach out to local law enforcement authorities. QUIXGO shall not be held liable or responsible for any claims, losses, damages, expenses, or other inconvenience resulting from or in any way connected to these fraudulent activities. However, QUIXGO may, at its discretion, take reasonable steps to support any legal proceedings initiated against individuals undertaking such fraudulent activities.
ONDC Disclaimer
QUIXGO Logistics Seller App does not practice any other form of differential treatment towards any Logistic buyer apps on ONDC Network.
About ONDC:
The Open Network for Digital Commerce (ONDC) is an initiative aimed at promoting open networks for all aspects of exchange of goods and services over digital or electronic networks. QUIXGO is committed to providing equal and fair service to all participants on the ONDC network.
What to Do If You Suspect Fraud
Do
- Verify the authenticity of the communication through official channels
- Report suspicious activity to QUIXGO immediately
- Contact your local authorities if you've been defrauded
- Monitor your financial accounts for unauthorized activity
Don't
- Share personal or financial information with unverified sources
- Make payments through unverified links or channels
- Click on suspicious links in emails or messages
- Trust callers who pressure you to act immediately
Reporting Suspected Fraud
If you receive any suspicious communication claiming to be from QUIXGO, please report it immediately through our official channels: